Term and Conditions

We reserve the right to update these terms at any time. Continued use of our website after changes constitutes acceptance of the modified terms.

As a user of our website, you agree to:

• Provide accurate and complete information when creating an account or placing an order
• Maintain the confidentiality of your account credentials
• Use the website only for lawful purposes
• Not attempt to undermine the security or integrity of our systems
• Be responsible for all activities that occur under your account
• Verify all order details before completing your purchase
• Ensure you are of legal age to form binding contracts in your jurisdiction

2.1 Product Descriptions

We strive to accurately display and describe our products. However, slight variations in colour or appearance may occur due to photographic lighting or device display settings.

2.2 Pricing

All prices are listed in British Pounds (£) and include VAT where applicable. We reserve the right to adjust prices at any time, but such changes will not affect orders already accepted.

2.3 Custom-Fit Clubs

Custom-fit golf clubs are manufactured to your specific measurements and requirements. These items are non-returnable unless faulty, as they are personalized products.

2.4 Product Availability

All orders are subject to product availability. If an item becomes unavailable after you place your order, we will notify you and provide a full refund for that item.

3.1 Order Process

Placing an item in your cart does not reserve that item. A contract for purchase is formed only when we send you an order confirmation email.

3.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your complete payment card details on our servers.

3.3 Order Acceptance

We reserve the right to refuse or cancel any order for any reason, including but not limited to:

• Product availability issues
• Errors in product or pricing information
• Suspected fraudulent activity
• Violation of these Terms and Conditions

4.1 Shipping Areas

We ship worldwide, excluding Asia and some remote areas. If you are unsure whether we ship to your location, please contact us before placing your order.

4.2 Processing Time

Please allow 1-2 business days for order processing before your item is shipped.

4.3 Shipping Options

We offer two shipping methods:

• Standard Shipping (£12.95): Shipped via DHL or FedEx. Delivery within 10-15 business days after shipment.
• Free Shipping: Available on orders over £50, shipped via EMS. Delivery within 15-25 business days after shipment.

Delivery times are estimates and may vary based on destination and customs processing.

4.4 Customs and Import Duties

For international orders, you may be subject to import duties and taxes. These are the responsibility of the recipient and are not included in the product or shipping costs.

5.1 Returns Policy

You may return most items within 15 days of receiving your order. To be eligible for return, items must be:

• Unused and in new condition
• In the original packaging
• Include all original tags and documentation

5.2 Return Process

To initiate a return or exchange:

1. Email us at [email protected] within 15 days of receipt with your order number and reason for return/exchange
2. Wait for our customer service team to respond with a Return Merchandise Authorization (RMA) number and instructions
3. Securely package the item(s) with all original packaging and clearly mark the RMA number on the outside
4. Ship your return to: Elite Golf Gear Shop, 33 Raven Way, Salford, GB CH8N 1UT, United Kingdom

5.3 Refund Processing

Once we receive and inspect your returned item:

• We will process your refund within 5 business days
• Refunds will be issued to your original payment method
• Please allow 7-10 business days for the refund to appear on your statement
• Original shipping costs are non-refundable

5.4 Non-Returnable Items

For health and safety reasons, the following products cannot be returned or exchanged:

• Golf balls (once opened, cannot be resold)
• Batteries (due to their consumable nature)
• Personalized or custom-fit golf clubs
• Products without original packaging or tags
• Used or damaged items

5.5 Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).

All content on this website, including text, graphics, logos, images, and software, is the property of Elite Golf Gear Shop or our suppliers and is protected by international copyright laws.

You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

The Elite Golf Gear Shop name and logo are trademarks of our company. All other brand names and product names used on the site are trademarks or trade names of their respective holders.

To the fullest extent permitted by law, Elite Golf Gear Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your use or inability to use our website
• Any products purchased through the website
• Unauthorized access to or alteration of your transmissions or data
• Statements or conduct of any third party on the website
• Any other matter relating to the website

Our total liability for any claim related to your use of the website or purchase of products shall not exceed the amount you paid for the product(s) in question.

We respect your privacy and are committed to protecting your personal data. Our Privacy Policy explains how we collect, use, and safeguard your information.

By using our website, you consent to such processing and warrant that all data provided by you is accurate.

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.

Any disputes relating to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions about these Terms and Conditions, please contact us:

Email: [email protected]

Address: Elite Golf Gear Shop, 33 Raven Way, Salford, GB CH8N 1UT, United Kingdom